Frequently Asked Questions

Approved By Plush is a premium electric ride-on suitcase designed to make traveling more comfortable, convenient, and fun. It combines the functionality of a suitcase with an integrated electric ride-on experience.

We believe your luggage should do more than simply carry your belongings. Approved By Plush combines functionality, modern design, and a premium travel experience into one statement piece.

Absolutely. The suitcase is designed to function as both luggage and a ride-on travel companion, making it ideal for airports, terminals, hotels, resorts, and other suitable environments where riding is permitted.

The maximum recommended rider weight is 220 lbs (100 kg).

The suitcase has a controlled riding speed designed for convenient travel rather than high-speed riding. The maximum speed is approximately 8 mph (13 km/h).

A full charge typically takes approximately 4–6 hours.

Battery performance depends on rider weight, riding conditions, speed, and usage. A full charge provides approximately 1–2 hours of intermittent riding, depending on conditions.

The suitcase uses a rechargeable lithium battery system designed to power the electric riding function.

Yes. The electric riding function is designed to complement the suitcase's normal luggage functionality, allowing you to use it as traditional luggage when you're not riding.

The suitcase is designed for controlled riding, but it should always be used responsibly. Riders should follow the included safety instructions and avoid riding in crowded, hazardous, or unsuitable areas.

The suitcase is intended for responsible riders who meet the product's weight and safety requirements. Adult supervision is recommended for younger riders.

You can ride where local rules and property policies permit. Airports, terminals, hotels, malls, and other public spaces may have their own restrictions.

Always follow instructions from airport staff, security personnel, and local authorities.

The suitcase can be used in suitable outdoor environments, but avoid rough terrain, steep slopes, standing water, heavy rain, and other conditions that could damage the electrical components or affect safe operation.

Airline policies for electric ride-on luggage vary. Battery size, removability, airline regulations, route, and destination can all affect whether the suitcase can be transported.

We strongly recommend contacting your airline before traveling to confirm its current requirements.

TSA and airline requirements are not the same. While the suitcase is designed with travel in mind, acceptance is ultimately determined by the airline and applicable airport regulations.

Please confirm the requirements with your airline before your trip.

Airport policies vary. Some airports may allow ride-on luggage in certain areas while others may restrict its use.

Always follow airport signage and staff instructions.

This depends on the airline and its battery requirements. Some airlines may require the battery to be removed before the suitcase can be checked.

Please contact your airline before traveling.

The battery is designed to be removable for travel purposes where required by airline regulations.

The launch price is $799, with a regular/compare-at price of $899.

Simply select Shop Now, add the electric ride-on suitcase to your cart, and complete checkout securely.

Available payment methods will be displayed securely during checkout.

Yes. Once your order has been successfully placed, you'll receive an order confirmation by email.

If you need to change or cancel your order, contact us as soon as possible. Once an order has entered processing or shipped, changes may no longer be possible.

Yes. Free U.S. shipping is included with your purchase.

We currently ship within the United States.

Orders are typically processed within 1–3 business days, followed by an estimated 3–7 business days for delivery.

Delivery times may vary depending on your location and carrier.

Once your order ships, you'll receive a shipping confirmation email with your tracking information.

Tracking information can sometimes take time to update after your package has been handed to the carrier. If your tracking hasn't updated after several business days, contact our support team for assistance.

Contact us as soon as possible with your order number and clear photos of the product and packaging. We'll review the issue and help you with the next steps.

Unused products may be eligible for return within 30 days of delivery, provided they are returned in their original condition and packaging.

Please review the full Return Policy for complete eligibility requirements.

Returns should generally be made with the product unused and in resalable condition. Products showing signs of use, damage, or modification may not qualify for a full refund.

Unless the return is due to a product defect or an error on our part, the customer is responsible for return shipping costs.

Once your return has been received and inspected, eligible refunds will be processed to your original payment method.

Clean the exterior with a soft, slightly damp cloth. Avoid harsh chemicals, abrasive cleaners, and excessive water.

The suitcase should not be submerged or exposed to heavy water unless specifically stated in the product specifications. Keep the charging port, battery, and electrical components dry.

Store your suitcase indoors in a cool, dry location. If it will not be used for an extended period, follow the recommended battery-storage instructions.

Use the supplied or approved charger and follow the charging instructions provided with your suitcase. Do not use a damaged battery or charger.